Case Studies
Outcomes our clients can put on the board.
A snapshot of programs we've built across industries. Click any case for the full story — challenge, build, and results.
↓ 35%
Healthcare
Top-10 US Health Payer
A top-10 US health payer needed faster member services without compromising HIPAA compliance. We rebuilt training, QA, and workflow to drop AHT 35% in six months.
Read the case98.4%
Healthcare
National Healthcare Provider Network
A national provider network was losing revenue to rework on claims and prior-auth denials. We built a 400-seat dedicated team that now runs at 98.4% accuracy.
Read the case↑ 22 pts
Telecommunications
Tier-1 North American Carrier
A tier-1 North American carrier was bleeding CSAT on Tier-2 technical escalations. We rebuilt the agent training and QA stack and turned the program around in two quarters.
Read the case↓ 28%
Telecommunications
Regional MSO
A regional MSO was losing subscribers faster than acquisition could replace them. We designed and launched a dedicated retention and win-back program inside 90 days.
Read the case60 days
BPO
Global BPO Partner
A top global BPO needed nearshore capacity for a new client win — and needed it before the contract ramp. We designed, built, and launched a fully-equipped site in 60 days.
Read the case↓ 42%
Financial Services
Concentrix
An 18-month collections program that cut cost-per-collection by 42% while simultaneously lifting recovery rates — proving the two metrics aren't a tradeoff.
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